Grand America Company
Your Full-Service Casino Connection.
Frequently asked questions
We are asked a variety of questions each & every day by players who want more information, as well as new players who just want to know how junkets work. We have compiled a list of some of the most commonly asked questions with concise answers, to help you get the information you are looking for. Please don’t hesitate to call us if we can provide any more information about these or any other topics.
Q. What is a qualified player and how do I become one?
A. A qualified or rated player is someone who has established a level of play at a casino that allows them to be pre-qualified for free trips, free rooms, food & other comps. A player’s rating is based on their past play and is a numeric value assigned by the casino (often referred to as “rating points” or “points.”) Casinos evaluate a person’s rating by looking at the size of their average bet and the length of time they spend playing each day. Average bet & time played each day relate directly to each other. For example, the higher a person’s average bet, the quicker they can earn enough points to qualify. The smaller the bets, the more time it takes to get rated. It is important to note that a player’s rating points ARE NOT THE SAME as the comp points or Total Rewards points you may see on a slot machine or computer kiosk at the casino.
Q. Is a person either a qualified player or not….or are there different levels of qualification?
R. Again, a player’s level of qualification depends on how they play & varies according to time played and average bets. No two people play exactly the same and no two people will have exactly the same rating. A basic rating could entitle a player to just a comp room or food. A higher rating could earn comp junket travel. An even higher rating could mean complimentary gourmet dining, shows, special events, limousine service & much more. As you rating increases, so do the wonderful comps & special privileges that become available to you!
Q. What type of planes do you use for your junkets?
A. Our standard junket flights are on comfortable, spacious 120-passenger charter jets, most often a Boeing 737. Our VIP junkets (for qualified players only) are flown on luxurious Dornier 328 30-passenger jets. All of our flights feature complimentary beverage & snack service.
Q. I have traveled with another junket company in the past. Would that qualify me to travel with Grand
America Company?
A. If you are a qualified player with another casino or junket company, give us a call. If we can verify your level of play, we’ll be very happy to have you join us for free!
Q. Why should I call Grand America Company when I need assistance with a reservation or special event, instead of calling the casino directly?
A. CALL GRAND AMERICA COMPANY FOR ALL YOUR CASINO NEEDS! It’s our job to make sure you receive all the complimentaries, invitations & bonuses to which your play entitles you. We work hard to make sure you get everything that you have earned! Calling the casino directly will not connect you to someone whose job it is to make sure you get absolutely everything you deserve! Calling Grand America Company will!
Call Grand America Company For All Your Casino Needs!
(800) 325-9007 (336) 760-4555
Grand America Company
407 Harvey Street
Winston-Salem, NC 27103
Richard M. Reynolds, President
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